Buddy reads the ticket, finds the answers, and drafts the perfect reply — grounded in real-time Google results. Click. Review. Send.
Simple pricing
Great for trying out Buddy and seeing what AI-assisted replies feel like in your actual Gorgias workflow.
Pro
For teams serious about CS productivity. Unlock high-volume drafting, multi-brand tone matching, and deeper Gorgias integration.
What Buddy does
Buddy is built into Gorgias — no copy-pasting, no tab-switching. It reads the conversation, looks up the answer, and writes the reply for you.
Context-aware drafts
Buddy reads the full ticket thread and customer history before generating — no generic copy/paste responses.
AI · NLPGoogle Search grounded
Product specs, policies, shipping times — if it's findable online, Buddy finds it and works it into the reply so you don't have to.
Real-time · GroundedBrand tone matching
Select your brand before generating. Buddy adapts tone, vocabulary and formality — friendly for DTC, professional for enterprise.
Brand · ToneGuidance input
Add a sentence or two to steer the draft — "emphasise the refund policy" or "keep it brief". Buddy takes the hint.
CustomisationClick. Review. Send.
One click to generate, one click to copy into Gorgias. You stay in control — Buddy never sends anything without you.
Human-in-the-loopSeamlessly embedded
A Chrome extension that lives inside Gorgias. No extra tabs, no logins mid-shift. Install once, use it forever.
Chrome ExtensionHow it works
No setup headaches. No training data to configure. Buddy works the moment you install it.
Install the extension
Add Tiquette Buddy to Chrome and sign in with Google. That's it — Buddy appears directly inside your Gorgias interface.
Select brand & guide
Pick your brand's tone from the dropdown. Optionally add a line of guidance to shape the reply — then hit Generate.
Review & send
Read the draft, make any tweaks, and copy it into Gorgias. You're always in control — Buddy just handles the heavy lifting.
In action
Here's exactly what agents see — Buddy sits right inside Gorgias, no extra tabs, no friction.
Gorgias interface
Buddy's icon appears in the Gorgias reply toolbar — one click to open the panel.
Account panel
Track your monthly draft usage and manage your plan — right inside the extension.
Settings panel
Add your name, footer, and brand profiles — Buddy adapts every draft to your setup.
Why Buddy
Full automation sounds great until an AI confidently tells a customer the wrong thing. Buddy keeps humans in the loop — and keeps your team faster than ever.
Cheaper than anything out there
At $29.99/mo for 500 drafts, Buddy costs a fraction of enterprise AI tools — built for the teams that don't need (or want) a six-figure automation contract.
You stay in control
Every draft is a suggestion. Your agent reads it, tweaks it if needed, and sends. No AI auto-replies, no surprises — just a much faster starting point.
Answers it couldn't know
Product specs, current shipping windows, policy details — Buddy searches Google in real time so your agents never have to tab out to look something up again.
Makes CS actually fun
Repetitive tickets are exhausting. When the hard part (writing a clear, accurate reply from scratch) is done for you, your team can focus on the human stuff.
Install Tiquette Buddy in seconds. Free to start — no credit card, no contracts. Your team will wonder how they ever managed without it.
